Privacy Policy This policy details how we use and store your personal information here at Ty Haf Management, along with why that information is stored – and how we protect your privacy when doing so. We pledge to handle any personal information under our control with a great deal of care, and to keep that information safe whilst respecting your privacy and rights. It’s our aim to be 100% clear when collecting your information how we are going to use it. Ty Haf Management is family-run. We take bookings, welcome guests and look after Ty Haf. Our use of personal information allows us to provide holiday lets at Ty Haf and ensure we offer a professional, personal service. This policy is effective from 25th Sept. 2018. Who are we? In terms of this privacy policy, ‘Ty Haf Management’, ‘we’ or ‘our’ means: Ty Haf Management.
How we collect and store information about you We collect and store information about you in a couple of different ways.
Information you provide to us directly You may get in touch with us to make an enquiry, or to book a self-catering holiday let either over the phone or online via our website. When you’re using our website, we may collect personal information using what’s known as cookies (see below) and other methods of tracking. This means we’ll receive information regarding the type of device you’re using to access our site, and the settings on your device.
The personal information we collect We collect, use and then store securely the information detailed below: Your name Your email address Your address and contact details (mobile number and/or landline) Details of your booking (including the number of guests in your party) Your bank or payment details where you’ve provided these to make a payment Any queries or requests you’ve submitted to us Any other personal information you’ve provided to us
How we use your personal data We’ll use your personal information in the following ways: Take bookings for your stay as a guest in Ty Haf Keep a record of your relationship with us Contact you regarding your booking Respond to any complaints or queries you have Send correspondence to you Display content that is suitable for the device you’re viewing our website on (such as a smartphone, tablet or PC) To meet legal obligations, such as fulfilling a contract with you, or our obligations to regulators, government and/or bodies of law enforcement Establish, enforce or defend legal claims How we protect your information We ensure that the appropriate technical and organisation safeguards are in place to protect your personal data. This includes using a secure network.
Sharing your information with other organisations We’ll never pass or sell your information onto third parties.
Keeping your information updated We will not use information from external sources to keep our records updated. If you wish us to note any changes to the information you have given us, you must advise us accordingly.
How long we keep hold of your data How long we keep hold of your personal data is determined by both legal and operational considerations. As an example, we’re required to keep some of your information for tax purposes. We must therefore keep your information for 7 years from the completion of your last booking with us.
Your rights According to UK data protection law, you have rights over any personal information that is held about you. We’ve broken these down for you below:
The right to access your personal information It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us - which we will provide to you unless legal exceptions dictate otherwise. If you wish to access your information, you may send a written request to Mike Tomkinson, 11 Oakland Vale, New Brighton, CH45 1LQ. . The right to have incorrect personal information corrected It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details (using the details mentioned above) and we’ll investigate and correct any inaccurate information.
The right to restrict use of your personal information It’s your right to ask us to restrict the processing of some or all of your personal information if: Some information we hold about you is incorrect We’re not legally allowed to use it You require us to retain your information in order to establish, exercise or defend a legal claim You believe your right to privacy outweighs our interests to use your information for a specific purpose and you object to this
The right to be forgotten It’s your right to request that we delete some or all of your personal information from our system. We will carry out this request as long as there are no legal exceptions preventing us from doing so. . How we use cookies Cookies are basically little text files placed on your computer by the websites you visit and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before. They also collect statistics to ensure maximum site functionality, along with monitoring how well our ads are performing.
Third party cookies set by Ty Haf Management are: a/ Google Analytics We use Google Analytics to measure how people are using our website via cookies. This information then helps us improve our website for visitors. We may also use it to measure how effective our ads are. If you’ve explicitly opted into Google’s data privacy policy, Google will also be able to identify you across multiple devices by associating your IP address with other data they hold, so you can be identified across multiple devices. To refuse the use of cookies, select the appropriate settings on your browser (instructions on how to do this below). There’s also a Google Analytics opt-out browser add-on which is available to install by clicking Here. Installing this add-on will stop the transmission of information generated by cookies regarding your use of any website and of your IP address to Google. Read the Google Analytics privacy policy
b/ AdWords and DoubleClick We do not set adverts any more We use AdWords to help measure how effective our online ads are, helping to maximise the cost-effectiveness of our campaigns. These cookies help us to track anonymised conversion data to help us gauge how effective our ads are Another role of these cookies means that we can also limit how many times someone sees our ads. Click through to HYPERLINK "https://policies.google.com/privacy" Google’s privacy policy (external link).
Disable cookies on browsers If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer), just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link..
Changes to this policy There may be future changes to this privacy policy. If any significant changes occur regarding the way your personal information is handled, we’ll make this clear via our website - or by contacting you via email.
Contact us If you would like to get in touch with us for any reason (whether to ask a question, leave a comment, suggest a change or make a complaint) please contact us by email or write to:
Mike Tomkinson 11 Oakland Vale New Brighton Wirral CH45 1LQ
